Director, Psychiatry Outpatient Operations Job at Cambridge Health Alliance, Somerville, MA

  • Cambridge Health Alliance
  • Somerville, MA

Job Description

Location: CHA Cambridge Hospital /Malden

Work Days: M-F 8 hours/day

Category: Professional and Management

Department: Psych - CBHC Administration

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union: No

Union Name: Non Union


Cambridge Health Alliance, a well-respected, nationally recognized and award-winning public healthcare system is seeking a full-time Director of Outpatient Psychiatry Operations. The CHA Outpatient Psychiatry Department is a state-designated community behavioral health center and is a growing service in need of an experienced, energetic, effective leader and change agent to oversee 2 large psychiatric outpatient clinics, 2 urgent behavioral health care services, multiple behavioral health/primary care integration and school-based behavioral health care sites. These clinics have a combined total of over 100,000 patient visits annually. The Director will lead an administrative team of 46 staff and partner with the Department of Psychiatry leadership team in strategic planning and optimizing systems and processes to support the provision of accessible and effective behavioral health services.

Under the direction of the senior director, the director is the key operational partner in the department of psychiatry for the behavioral health outpatient operations. This position provides administrative oversight for multiple sites. As a state-designated Community Behavioral Health Center (CBHC), the director will support outpatient operations under the concrete contractual and performance requirements of the CBHC designation. This model supports externally facing community-based services in addition to the specialty medical care. In addition, this position oversees the functions of Central Intake (behavioral health referrals) and the support provided to primary care integration services. The director will also collaborate with clinical leaders in service and program modification and/or optimization processes such as those related to the flow of patients from behavioral health urgent care and primary care.

The director will take part in CBHC and department strategic planning and set formal goals on an annual basis for operational staff and functions. The annual planning process will include reassessment of key metrics (i.e., quality, waiver and CBHC), volumes, staffing, staff engagement and patient satisfaction. Other key oversight functions include patient access, scheduling and template slot utilization.

The director will create and oversee a functional leadership team in operations so that the provision of behavioral health services is effective and successful. Operations must perform appropriately to meet CBHC, waiver and ACO commitments.


  • Masters degree preferred. Relevant experience may be considered in lieu of degree.
  • Minimum of five years management experience in outpatient care operations.
  • Demonstrated analytical, structural, project management and quantitative skills.
  • Capacity to lead and manage a diverse, multi-lingual, multi-cultural staff.
  • Experience managing staff and fiscal operations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Job Tags

Full time, Local area, Work from home, Shift work,

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